Case Study: Reducing Support Response Times to 0 Seconds

UrbanAura, a fast-growing D2C lifestyle brand, was drowning in customer support tickets. 'Where is my order?' and 'How do I return this?' made up 70% of their daily volume.

Their support team was burned out, and their average first-response time had climbed to over 12 hours. They partnered with Advise AI to deploy a WhatsApp support agent.

We integrated the AI agent directly with their Shopify backend. Now, when a customer texts 'Where is my order?', the AI securely authenticates the user, checks the Shopify API, queries the logistics provider, and responds instantly: 'Your order #1029 is currently out for delivery and should arrive by 4 PM today.'

The results were immediate. Tier-1 support tickets dropped by 40% in the first week. First-response times dropped from 12 hours to 0 seconds. And most importantly, their CSAT score increased from 3.8 to 4.9 out of 5.

Human agents were freed up to handle complex, high-value interactions, proving that AI doesn't replace support teams—it supercharges them.